At Algomerc, we want you to be completely satisfied with your purchase. If you need to return an item, we’ve made the process as simple as possible. Please read our Return Policy carefully to ensure a smooth return experience.
1. Return Eligibility
1.1 Return Window: You may return items within [number of days, e.g., 30 days] from the date of receipt. Returns requested after this period will not be accepted.
1.2 Condition of Items: To be eligible for a return, items must be in their original condition, including:
- Unworn and unused
- Original packaging and tags intact
- Free from any alterations or damages
1.3 Non-Returnable Items: The following items cannot be returned:
- Custom or personalized products
- Sale or clearance items
- Gift cards
2. Return Process
2.1 Initiating a Return: To initiate a return, follow these steps:
- Visit our [Return Request page/link].
- Enter your order number and the item(s) you wish to return.
- Provide a reason for the return.
2.2 Return Shipping: You are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for the return.
2.3 Packaging: Pack the item(s) securely in the original packaging, including all tags and accessories. Ensure the return label is clearly visible on the outside of the package.
3. Refunds
3.1 Refund Processing: Once we receive and inspect the returned item, we will process your refund to the original payment method used for the purchase. Refunds typically take [number of days, e.g., 5-10 business days] to appear in your account, depending on your payment provider’s processing times.
3.2 Partial Refunds: If the item is returned in a condition that does not meet our return policy, a partial refund may be issued, or the item may be sent back to you at your expense.
4. Exchanges
4.1 Exchange Process: To exchange an item, return the original item using the return process and place a new order for the desired item. Exchanges are subject to product availability.
5. Damaged or Defective Items
5.1 Reporting Issues: If you receive a damaged or defective item, please contact us within [number of days, e.g., 7 days] of receipt. We will arrange for a replacement or refund as appropriate. Include photos of the damage or defect with your request for faster resolution.
6. Contact Us
For any questions or further assistance regarding returns, please visit our [contact page/link] for more information.
7. Policy Updates
Algomerc reserves the right to update or modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our website and services constitutes acceptance of the revised policy.